Introduction
Fair Vantage Group operates as a marketing, customer engagement and operational support service provider. As part of our services, we collect and process personal information in a transparent, lawful and GDPR-aligned manner.
This Privacy Policy explains:
• what personal data we collect
• how and why we process it
• the lawful basis for processing
• how we share information with authorised partners
• how we store and protect your data
• your rights under applicable data protection laws
• how to contact us with questions or requests
We are committed to safeguarding your privacy, maintaining clear communication and ensuring all data is processed ethically, securely and with explicit consent.
By interacting with our website, forms, communications or services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Fair Vantage Group is a marketing, BPO and customer engagement organisation providing:
• lead generation
• customer qualification
• warm transfers (with consent)
• appointment setting
• funnel development
• digital marketing
• CRM management
• operational support
We do not offer financial, legal, debt or insurance advice of any kind.
We act solely as a marketing and communication partner to authorised service providers.
Types of Personal Data We Collect
We may collect the following categories of personal information:
2.1 Information You Provide Directly
- full name
• phone number
• email address
• service preferences
• details relevant to the enquiry (factual only)
• consent preferences
• communication preferences
2.2 Information Collected Automatically
Via website analytics and cookies:
- IP address
• device type
• browser type
• pages visited
• time spent on pages
• referral sources
• form interactions
2.3 Information Collected Through Communications
- call recordings (where lawful and with notification)
• call notes
• timestamps
• message logs
2.4 Information Provided by Partner Platforms
If you come through a partner site, marketing funnel or third-party system, we may receive:
- contact details
• campaign source
• service interest
• consent record
All such information is processed in accordance with applicable data-protection rules.
How We Use Personal Data
We process data only for legitimate operational and communication purposes.
3.1 To Respond to Enquiries
We use your data to:
• contact you regarding your request
• clarify details
• provide non-advisory information
• confirm consent
3.2 To Provide Marketing and Customer Engagement Services
We may:
• contact you to confirm your enquiry
• verify factual information
• schedule appointments (with consent)
• transfer your call to an authorised service provider (with consent)
• send updates or reminders
3.3 To Improve Our Website & Marketing
We analyse user behaviour to:
• optimise landing pages
• improve content
• enhance user experience
• measure campaign performance
3.4 To Meet Legal Obligations
We may retain certain records to comply with:
• data protection rules
• consent verification requirements
• auditing obligations
We do not use personal data for automated decision making.
Lawful Basis for Processing
We process personal data under the following lawful bases:
4.1 Consent
You have explicitly agreed for us to:
- contact you
• send information
• transfer your enquiry
• record calls where applicable
• process your data for marketing or engagement purposes
Consent is captured via:
- web forms
• tick boxes
• call confirmations
• message confirmations
4.2 Legitimate Interest
We may process data to:
- respond to enquiries
• ensure operational functionality
• maintain system security
4.3 Contractual Necessity
When communication is required to progress an enquiry that you initiated.
Sharing of Personal Data
We do not sell your personal data.
We may share your data only with:
5.1 Authorised Service Providers
When:
• you explicitly request a callback
• you ask to be transferred
• you schedule an appointment
• you permit us to share your enquiry
Such providers may include:
• financial service partners
• telecom companies
• energy suppliers
• home service providers
• insurance providers
• professional service firms
5.2 Operational Partners
Trusted partners that assist with:
• CRM systems
• scheduling tools
• analytics and tracking
• secure communication tools
These partners cannot use your data for their own purposes.
5.3 Legal or Regulatory Requirements
We may provide information if required by law or to protect our legal rights.
Data Retention
We retain personal data only for as long as necessary to fulfil:
- the original purpose of collection
• operational requirements
• compliance obligations
Retention periods vary depending on:
- type of data
• purpose of processing
• consent agreements
• regulatory guidelines
When data is no longer required, it is securely deleted.
Data Security
We implement strong safeguards to protect your data, including:
- encryption
• secure storage systems
• restricted access
• monitored data environments
• secure transmission protocols
• compliance-based operational processes
No digital system is completely risk-free, but we use industry-standard practices to minimise risk.
Your Data Protection Rights
Under GDPR and similar global privacy standards, you have the following rights:
8.1 Right to Access
Request a copy of your personal data.
8.2 Right to Rectification
Correct inaccurate or incomplete information.
8.3 Right to Erasure
Request deletion of your data where applicable.
8.4 Right to Restrict Processing
Limit the way your data is used.
8.5 Right to Object
Object to certain types of processing.
8.6 Right to Withdraw Consent
Withdraw consent at any time.
8.7 Right to Data Portability
Request transfer of your data to another organisation.
We respond to all requests in accordance with data protection rules.
Cookies & Tracking
We use cookies to:
• improve website functionality
• analyse visitor behaviour
• measure marketing performance
• personalise user experience
You can manage, block or delete cookies through your browser settings.
A full Cookie Policy is provided on a separate page.
External Links
Our website may contain links to partner sites.
We are not responsible for the privacy practices of external websites.
Changes to This Privacy Policy
We may update this policy periodically.
Revised versions will be posted on this page with updated timestamps.
Contact Information
If you have questions or requests related to this Privacy Policy, data access or consent, you may contact us directly:
Fair Vantage Group
32 Carrickmount Drive
Churchtown
Dublin 14
D14 T045
📧 Email: graham@fairvantagesolutions.co.uk
📧 Email: info@fairvantagesolutions.co.uk